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FAQ

  • Q What payment terms do you accept?

    A
    We support multiple secure payment channels:
    • T/T (50% advance, 50% before shipment)
    • LC at sight (through accredited banks)
    • Western Union, PayPal.
    Full financial documentation including PI/CI provided upon order confirmation.

  • Q What are your production lead times?

    A
    • Prototype samples: 3-5 business days (ex-works)
    • Standard orders: 7-15 business days
    Lead times commence after final approval of technical documents.

  • Q Do you provide sample validation services?

    A
    Yes, we offer engineering samples for:
    ✓ Performance verification (Gauss testing available)
    ✓ Assembly fit-check
    Submit sample requirements including validation criteria for customized arrangements.

  • Q How are pricing structures determined?

    A
    Pricing is calculated based on:
    1.Material cost (grade-dependent)
    2.Manufacturing complexity (tolerance class ±0.05mm~±0.5mm)
    3.Order volume (MOQ: 100pcs standard)
    4.Secondary processing requirements
    Request a formal quotation by submitting your complete specifications.

  • Q What is your standard response time for inquiries?

    A Our engineering team maintains 7x24 technical support with guaranteed initial response within 12 business hours for complete RFQs. Complex projects may require additional 24-48 hours for comprehensive analysis.

  • Q What technical parameters should I provide for project inquiries?

    A
    To ensure accurate quotation, please provide:
    • Technical drawings with GD&T requirements (CAD/DXF preferred)
    • Material specifications (grade and standard)
    • Magnetization orientation (axial/radial/multi-pole)
    • Surface treatment requirements (e.g., Ni-Cu-Ni, epoxy, passivation)
    • Target quantities and INCOTERMS

  • Q What are the standard dimensions of your products?

    A All products are fully customizable to meet your specific requirements. We implement precision engineering based on your technical specifications and application scenarios.
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